Frequently Asked Questions
Find clear answers to common inquiries about Roastx products and services.
Our physical office is located at 8115 Hwy 6, Suite 201, Hitchcock, TX 77563, United States. All operations are managed from this location.
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number on our "Track Your Order" page to see the real-time status of your shipment.
Standard shipping typically takes 3 to 7 business days within the United States. Please note that processing time may take an additional 1-2 business days.
Currently, Roastx primarily serves customers within the United States. Please check our Shipping Policy page for updates regarding international destinations.
We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition that you received them to be eligible for a return.
Unless the item is damaged or incorrect upon arrival, customers are responsible for paying their own shipping costs for returning items.
To initiate a return, please contact us at support@roastx.shop with your order number and reason for return. We will provide you with the necessary instructions.
Our Handbags, Shoulder Bags, and Totes are crafted using durable synthetic materials and fabric linings designed for longevity and daily functional use.
We accept all major credit cards (Visa, Mastercard, American Express) and secure payment gateways as displayed at the checkout page.
Yes. We use industry-standard SSL encryption to protect your data during the checkout process. We do not store your full credit card details on our servers.
Orders can be changed or canceled within 24 hours of placement. After this window, the order may have already entered the shipping process.
Please inspect your order upon reception. If the item is defective or damaged, contact us immediately at support@roastx.shop so we can evaluate the issue and make it right.
Currently, Roastx operates as an online-only store. This allows us to offer a wider variety of designs directly to your doorstep.
You can reach us via email at support@roastx.shop or roastxshop@gmail.com. Our team is available Monday – Friday, 09:00 – 17:00 (CST | GMT-6).