Frequently Asked Questions (FAQ)
Below are answers to common questions to help make your shopping experience with Roastx clear and transparent.
1. Where is Roastx located?
Roastx operates as an online store serving customers in the United States. Our registered business address is 8115 Hwy 6 Suite 201, Hitchcock, TX 77563, United States.
2. What types of products do you sell?
We specialize in functional everyday bags, offering a dedicated catalog of handbags, shoulder bags, tote bags, and pouches.
3. What are your shipping charges?
We offer a flat rate of $15 for standard shipping on all orders delivered within the United States.
4. How long does delivery take?
The total estimated delivery time for your order is 5 to 8 business days.
5. Do you ship internationally?
Currently, we only ship orders within the United States. We do not offer international shipping at this time.
6. What payment methods do you accept?
We accept all major Credit Cards, Debit Cards, and PayPal for secure and convenient checkout.
7. Is my payment information secure?
Yes. We use standard encrypted checkout processes to ensure your payment and personal details are kept secure during transactions.
8. Will I receive an order confirmation email?
Yes. After successfully placing an order, you will automatically receive an order confirmation email containing your purchase details and receipt.
9. Do you provide order tracking?
Yes. Once your order has been processed and shipped, you will receive a separate email containing your tracking number so you can monitor the delivery status.
10. When will my tracking information update?
Tracking details are usually active and available to view within 24 hours after you receive your shipping confirmation email.
11. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at Support@roastx.shop. Once an order has been shipped, it cannot be canceled and must be processed as a return.
12. What is Roastx’s return policy?
We offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return for eligible products.
13. How can I request a return?
To initiate a return, please contact our support team at Support@roastx.shop. Please include your order number and the reason for the return so we can assist you efficiently and provide return instructions.
14. Are there items that cannot be returned?
Certain items marked as “Final Sale” or items that show signs of heavy use, damage by the customer, or lack original tags may not be eligible for return.
15. How long does it take to get a refund?
Once we receive and inspect your returned item at our facility, it takes up to 7 business days to process your refund. The funds will be credited back to your original method of payment (Credit/Debit Card or PayPal).
16. What should I do if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately with your order number and clear photos of the issue. We will resolve the problem as quickly as possible.
17. Do I need to create an account to place an order?
No, you can place an order using our Guest Checkout option. However, creating an account allows you to easily track your orders and save your information for future purchases.
18. How can I contact customer support?
You can reach our customer service team 24/7 via chat, or during business hours via email and phone. All contact details are listed at the bottom of this page.
Business Information
Business Name: Roastx
Business Mail: Support@roastx.shop
Business Contact: +1 409 986 6018
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Chat Support: 24/7 Available
Business Address: 8115 Hwy 6 Suite 201, Hitchcock, TX 77563, United State