Refund & Return Policy

At Roastx, we want our customers to feel confident when shopping with us. This policy explains how returns, exchanges, and refunds work, so you know exactly what to expect.

By placing an order on Roastx, you agree to the terms outlined below.

1. Return Eligibility (30-Day Policy) Customers may request a return within 30 days of receiving their order. To be eligible for a return:

• Items must be unused, unworn, and in their original condition.

• All original tags must be attached.

• Products must be returned in their original packaging.

Note: Returns that do not meet these conditions may not be approved.

2. How to Request a Return To begin a return, please contact us at:

• Email: Support@roastx.shop

Please include the following information in your email:

• Order number

• Reason for return

• Clear photos (if the item is damaged or incorrect)

Once your request is reviewed and approved, we will provide return instructions and the return shipping address. Items sent back to us without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items Please inspect your order as soon as it arrives. If you receive a damaged item, a defective product, or an incorrect item, contact us immediately at Support@roastx.shop so we can review the issue and offer a suitable solution.

4. Exchanges Exchanges are available only for:

• Damaged items

• Defective products

• Incorrect items

• Wrong size received

Exchange availability depends on our current stock levels. Delivery times for replacement items may vary by location.

5. Restocking Fees Roastx does not charge any restocking fees for approved returns.

6. Refunds Once we receive and inspect your returned item at our facility, we will notify you of the refund decision.

• If approved: Refunds are issued directly back to your original payment method (Credit/Debit Card or PayPal).

• Processing Time: We will process your refund within 7 business days after receiving and inspecting the returned product.

• Note: While we process the refund within 7 days, your bank or credit card company may take additional time to officially post the refund to your account balance.

7. Discounts and Promotions Refunds are issued based on the actual amount paid at checkout. Discounts not applied during the original purchase cannot be added retroactively and are not refundable.

Contact & Customer Support

If you have questions about returns, refunds, or exchanges, please contact our support team. We are committed to providing clear communication and timely assistance.
Business Name: Roastx

Business Mail: Support@roastx.shop

Business Contact: +1 409 986 6018

Business Days: Monday – Friday

Business Hours: 9:00 AM – 5:00 PM

Business Address: 8115 Hwy 6 Suite 201, Hitchcock, TX 77563, United States

Chat Support: 24/7 Available