Refund Policy — ROASTX
At ROASTX, your satisfaction matters to us. If you are not fully happy with your purchase, you may request a refund under the conditions below.
1. Refund Eligibility
You can request a refund within 7 days of receiving your order if:
- The item is unused and in original condition
- Packaging is intact
- All accessories and manuals are included
Used or damaged items are not eligible for refunds.
2. Defective or Wrong Item
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours
- Provide your order number and clear photos/video of the issue
We will arrange a replacement or refund.
3. Non-Refundable Items
We do not offer refunds for:
- Items damaged due to misuse
- Products used or altered
- Clearance or final sale items
4. Refund Process
Once your return is approved:
- You must ship the item back to us
- After inspection, your refund will be processed
- Refunds are issued to the same payment method used during purchase
Processing time:
- ROASTX: 1–3 business days
- Bank/payment provider: 3–10 business days
5. Shipping Costs
Return shipping charges are the customer’s responsibility unless the item was defective or incorrect.
6. How to Request a Refund
Email us at support@roastx.shop with:
- Your full name
- Order number
- Reason for refund
- Photos (if applicable)
We respond within 24–48 hours.
Contact Information
Business Name: Roastx
support 24/7
Business Hours : 9:00AM To 5:00PM (Monday to Saturday)
Business Number: 123 234 1345
Business Mail :support@roastx.com
Business Address:246 Greene St, New York, NY 10003, United States