Frequently Asked Questions (FAQ)
1. What is Roastx?
Roastx is an online retailer based in the United States, specializing in a versatile collection of bags for daily use, travel, and professional needs. We focus on providing functional designs that balance practicality with a modern aesthetic.
2. Where do you deliver?
Currently, we provide shipping services exclusively within the United States. We do not offer international shipping at this time.
3. What are your shipping and handling times?
To ensure a smooth delivery process, we follow these timelines:
- Order Cut-Off Time: 5:00 PM (EST / GMT-05:00)
- Order Handling Time: 1–3 business days (Monday–Friday)
- Transit Time: 5–7 business days via Standard Shipping.
- Shipping Fee: A flat rate of $15 applies to all standard shipments.
4. How do I monitor my shipment?
Once your package has been dispatched, we will send a confirmation email containing a tracking number. You can use this number on the carrier’s website to view the real-time status of your delivery.
5. What is your return policy?
We offer a 14-day return window for eligible items. To qualify for a return, the bag must be in its original condition (unworn and unused) with all tags and original packaging intact. For more specifics, please refer to our full Refund & Return Policy page.
6. How long does the refund process take?
After we receive and inspect your returned item, we will notify you regarding the approval of your refund. Approved refunds are credited back to your original payment method within -7 business days. Please note that banking institutions may require additional time to post the transaction.
7. What materials are used in Roastx bags?
Our bags are selected with a focus on utility and durability. We offer products made from various materials, including textured synthetic leather and reinforced fabrics, to ensure they meet the demands of everyday carry.
Contact Information
Business Name: Roastx
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@roastx.shop
Business Address: 404 Sunnycircle St, Hitchcock, TX 77563, United States